Position Description: * Identifies IT business goals, objectives and requirements of the business environment. * Monitors IT performance and delivery indicators. * Contributes and supports planning, budgeting, design, implementation, operation and/or maintenance of IT landscapes. * Supports customization and specifications of modules and applications, and facilitates IT management processes. * Advices business accountable management of the unit, in all IT related issues across the value chain or under specific circumstances. * Implements IT programs and procedures. * May coordinate relevant unit and integration tests, and designs and documents new processes. * Communicates with vendors and service providers on an accountable level to solve principle local IT problems, or cooperates with centralized IT in that respect. * Drives principle IT change projects on-site or in the region. * Supports change-release processes and implementation of IT security guidelines. * Manages complex IT installations and updates; and completes integration to communication network. * Identifies IT problems and seeks resolutions without impact to enduser. * May perform 2nd-level user help desk activities, individual coaching and trainings and be involved in end user engagement. * Keeps abreast of developments in industry regarding IT trends and technologies. * Typically reports to an IT Manager or Team Leader.
