Job Description
· Provides troubleshooting methodologies to independently solve problems in broad, complex & unique networks with mixed media & protocols.
· CCNA proficiency and associated experience supporting Cisco network products and protocols as well as command of executional best practices.
· Initial Point of Contact for incident management and escalation of incidents to ensure issue resolution.
· Assists Operations Manager in aligning the technical priorities of the NOC, and will be directly responsible for validation technical proficiencies of the team.
· Mentor junior staff in basic network administration and structure relevant training plans.
· Provide support to internal and external customers during critical service-related issues.
· Ability to get to an understanding of customer expectations and manage or set proper expectations
· Ability to support either day or night shifts that aligned to a 24x7x365 team supporting customer mission critical environments.
· Use excellent critical thinking skills and the ability to exercise good judgment and solve problems quickly and effectively.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.
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Required Skills & Experience
· Sole US Citizenship with Active TS Clearance or Higher
· Must have IAT 2 level certification (Sec+, CCNA-Security, SySA+, GICSP, GSEC, CND, or SSCP)
· CCNA Certification
· Showcase CCNP level knowledge (does not need cert) to include knowledge of:
IPSEC or GRE
Familiar with Cisco CLI
Cisco Dynamic Multipoint VPN, VRFs, VSS, Routing protocols (specifically EIGRP), VLANs, HSRP, ACLs, NAT, Upgrading Cisco devices
· Has used a Network Management System such as Solarwinds, Zenoss, or Thousand Eyes
· Been in a customer facing role or experience with customer interactions
· Strong problem-solving and analytical skills to define risk, identify potential threats and develop action/mitigation plan
Nice to Have Skills & Experience
· Experience installing, configuring, and troubleshooting Cisco ISE (Identity Services Engine) technology.
· Previous experience working in a Network Operations Center
· Experience installing, configuring, and troubleshooting Cisco security technologies: Firepower, StealthWatch, ASA or VPN.
· Has used a SIEM product such as Kibana or Splunk
· Knowledge of automation and how to implement
Ansible, APIs, EEM, TCL Scripts, Minor Linux familiarity, ASAs, virtualization/VMs
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
