We’re seeking an experienced Infrastructure & Identity Management Director to lead both our IT infrastructure and Identity and Access Management (IAM) initiatives. This is a key leadership role where you’ll be responsible for ensuring the security, performance, and reliability of our systems while providing top-tier support to high-priority users, including executives and creative teams. If you’re a technically skilled leader with expertise in system administration and IAM, this opportunity offers the chance to make a significant impact.
Key Responsibilities:
- Deliver exceptional technical support to high-priority users, ensuring prompt assistance with provisioning, troubleshooting, and managing user accounts.
- Oversee the administration, maintenance, and security of IT infrastructure, ensuring systems are performing optimally and securely.
- Lead Identity and Access Management (IAM) processes, managing user access, permissions, and security controls effectively.
- Collaborate with security teams to handle incidents and implement advanced security solutions, such as XDR, anti-malware tools, and patch management.
- Troubleshoot connectivity issues (both wired and wireless) to maintain seamless access to critical services.
- Manage the Service Desk ticketing system, prioritizing tickets for high-impact users.
- Conduct system audits, updates, and regular maintenance to ensure security, compliance, and functionality.
- Document troubleshooting procedures and best practices, and mentor junior team members to improve team capabilities.
- Lead and execute IT projects focused on enhancing infrastructure and user experiences.
What You’ll Bring:
- Proven experience in IT systems administration, infrastructure management, or a similar role, with a strong focus on IAM and IT security.
- Expertise in server administration, network protocols, and security best practices.
- Strong troubleshooting skills for both hardware and software across various platforms.
- Familiarity with ITSM, MDM, and incident management tools.
- Excellent communication skills for working with both technical teams and non-technical stakeholders.
- A proactive, problem-solving mindset with a passion for delivering high-quality user support.
- Relevant certifications (e.g., CompTIA, Microsoft) are a plus.