Description
Verticomm System Engineers are responsible for the service delivery and service experience for new and existing Verticomm clients. They are the technical leader for a team of resources and coordinate to ensure that the technical execution of service delivery is handled to the highest degree that we and our clients expect. They work with their team to provide pro-active care of client environments aiming to reduce support and maintenance needs from the client, and handle IT service related disruptions to client systems. Systems Engineers' coordinate the technical execution of projects with their team of resources. Projects include but are not limited to server and/or service migrations, E-Mail migrations, software implementations, etc. In this role, SEs are expected to own all primary responsibilities involved with the Client Network and act as the system administrator including technical responsibilities for all aspect of the client IT needs, internal and external communication, Project Management, Documentation, Vendor management/communication. Duties and responsibilities The SE is responsible for:
- Supporting and Maintaining Verticomm Client environments
- Executing and completing project-based services quickly and efficiently.
- Producing quality work.
- Following established process, policies and procedures.
- Helping to improve existing process, policies and procedures
- Developing new process, policies and procedures when required.
- Update and maintain Documentation and CRM systems with accurate information. gathered during the support of Client.
- Accurately document and track time.
- Participate in on-call rotation.
- Effectively communicating and interfacing with other internal departments.
- Providing recommendations and best practices reviews as needed.
- Responsible for completing training and certifications
Technical Skills, Education and Qualifications Education: Fifth year college or university program certificate; two to four years related experience and/or training; or equivalent combination of education and experience. Basic / Minimum qualifications:
- 4+ years' experience working in an IT System Administrator role or related role.
- 4+ years' experience working with or supporting windows server environments.
- Have performed numerous server and service migrations including data migrations, database and software migrations, email migrations, etc.
- Strong written and verbal communication skills.
- The ability to work with multiple discipline projects.
- Excellent organizational, time management, and decision-making skills.
- Experience Working with 3rd party applications (deploying, migrating, troubleshooting)
- Foundational networking experience and knowledge. Preferred Qualifications:
- 2+ years IT System Administrator experience or 4+ years Field Engineer
- Experience with supporting and implementing Virtual Environments. Experience with supporting and implementing Cloud Infrastructure.
- Experience or certifications on public cloud infrastructure (Azure preferred).
- Firewall, wireless, switching and routing networking experience.
- Experience with supporting and implementing backup solutions.
- Broad range of experience with other IT related tasks.
Specific Technologies: VMware vSphere, Fortinet/Fortigate, RMM suites (Kaseya, Solarwinds, Automate etc), Veeam Availability Suite, Office 365, Public cloud experience Azure/AWS, ConnectWise CRM, Windows Server (2008-2019), Mimecast Spam filtering, Security solutions (ERM, SIEM, MFA, etc).
Additional Qualifications: Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Certificates, Licenses, Registrations Current Driver's license Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions;
Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Job Knowledge - Competent in required job skills and knowledge; Exhibits ability to learn and apply new skills; Keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; Users resources effectively.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans. Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly. Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.; Completes tasks on time or notifies appropriate person with an alternate plan. Working conditions/Office Location Primary working environment will be in the Verticomm office space with visits to client locations as needed to complete support tasks.
System Engineers work standard business hours but duties and responsibilities will sometimes require long weeks and afterhours work to meet project goals. Individuals must be able to sit at a computer and work for extended periods of time, and must be able to work in various client office environments.
This is not a remote position Physical requirements While performing the duties of this Job, the employee is regularly required to sit; use hands to handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stand. The employee is occasionally required to walk; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 100 pounds with assistance. Specific vision abilities required by this job include close vision and ability to adjust focus. Professional Services engineer must be able to mount and rack hardware at client sites.
Salary:
Non-Exempt $80,000-$120,000/year and may be negotiable based on experience. We also offer paid time and financial assistance for certification achievement and a comprehensive benefits package which includes medical, dental, vision, long and short term disability, company paid life insurance, a 401 K plan with a generous company match, 3 weeks of paid time off and 7 paid holidays. We also sponser numerous company events throughout the year.
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Position Requirements
About the Organization At ACP our goal is to assist our clients by optimizing technology, enhancing productivity, reducing business risk and maximizing return on investment. Leveraging our expertise and experience, we offer a customized approach to designing, developing and implementing end-to-end solutions scaled to meet client needs.
We were recently awarded INC Magazine's recognition as a top 50 fastest growing companies in Colorado and we're included in INC Magazines list of top 5000 fastest growing company in the US for the 10th year in a row! We have consistently grown double digits since 2000.
Why join our team:
We believe hard work, employee recognition, teamwork and collaboration are key to success for our team and our clients. We believe in giving back and supporting our community and participate in numerous charitable events through our partnerships, client relationships and company sponsored events.
We have a strong philosophy and proven track record of promoting from within and offer numerous career paths including:
- Team Lead, Supervisor and Management for our various departments
- Internship to hire, Specialist Sales Roles, Named Account Management, Sales and Branch Management
- Mentorship, Tiered advancement for Help Desk Specialists and Engineers, Project and Management opportunities for our IT division
We love sports and our sales teams attend multiple sporting events with clients through partnerships with the Denver Nuggets, Broncos, The Colorado Rockies, Arizona Cardinals and Diamondbacks, and the Kansas City Chiefs. Some employee events throughout the year include; picnics, happy hour events, a presidents club trip, golf outings, sports leagues and the coveted award for best chili at our annual cook off.
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
