POSITION: North America IT Manager
REPORTS TO: Global VP IT
Job Summary
Specialist in Network, cyber security and Information Systems Management , with a proven track record of success in overseeing and maintaining IT infrastructure across multiple locations.
This position is located onsite in Mt Carmel, IL.
Requirements
- Lead IT projects, including the design and deployment of new IT systems & services
- Network and Infrastructure Management including Workstation and Microsoft Windows/Server Management
- Office 365 Administration
- Support 150+ technology users
- Manage help desk US position and ensuring first class support for all US locations and Mexico.
- Work closely and aligned with the Global infrastructure manager in Israel.
- Provide support and collaboration to business units.
- Help define infrastructure strategy, architecture, and processes.
- Partner with key stakeholders across the organization.
- Ability to explain technical details and handle complex information with accuracy and attention to detail.
- Strong critical thinking and decision-making skills.
- Excellent project management skills and strong ability to prioritize.
- Experience working in a multi-cultural, multi-national environment.
- Excellent interpersonal skills and communication.
Primary Objectives
- Determines operational objectives by studying business functions, gathering information, and evaluating output requirements and formats
- Improves systems by studying current practices, applying best practices, and designing modifications
- Recommends controls by identifying problems and writing improved procedures
- Ensures operation by training personnel, providing help desk support, and providing references for users by writing and maintaining user documentation
- Overall department oversite, including management of projects, personnel, budgets, key stakeholder relationships, and department performance
- Establish a culture of growth, education and application
Education/Experience
- 5+ years of experience in working in IT operations management
- Experience with ERP / WMS a plus.
- Ability to explain technical details and handle complex information with accuracy and attention to detail
- Bachelor’s degree in Information Technology , Computer Science, Information Systems, or a related field, or equivalent experience, or a combination of the two
