Job Title:Network Engineer
Job Type:Full-time
Department: Client Services
Location:Client Site (Bethesda, MD)
Reports to: Director of Client Services
- Seeking qualified candidates in the DC Metro Area
About KNZ Solutions Inc.
At KNZ Solutions, we specialize in developing timely solutions that solve complex IT challenges. Using our industry research, subject matter expertise, professional services, and a standard execution of high-quality managed services, we develop customized solutions that alleviate our client's needs.
What’s in it for you?
- Hands-on Experience: Gain real-world experience working with a wide range of IT systemsand technologies toward developing valuable technical skills
- Flexibility: Enjoy a part-time schedule that can be adapted to fit your life and commitments whetheryou’re balancing school, another job, or personal projects
- Growth Opportunities: Work on diverse IT projects that allow you to expand your knowledgeand grow professionally in a supportive environment
- Mentorship: Receive guidance and mentorship from experienced IT professionals who areinvested in your development
- Dynamic Environment: Join a collaborative and forward-thinking team in a company thatvalues innovation and continuous learning
- Career Development: Build your resume with relevant experience in areas such as systemadministration, network troubleshooting, and cybersecurity
- Competitive Pay: Earn competitive compensation while gaining invaluable experience in the field
Position Overview
KNZ is seeking experienced Network Engineer to support Managed Network, Firewall and tools for KNZ clients. The ideal candidate will have experience with network operation center (NOC) or security operation center (SOC). This person must possess strong problem-solving, analytical, and communication skills; demonstrated the capability to work independent, self-starting, & self-motivated while working in a team-oriented, collaborative environment; display the ability to stay calm, positive, and drama-free in fast-paced challenging situations.
Reporting to the Director of Client Services Director, you will be part of a dynamic team of individuals that will support and foster your success in this role.
Primary Responsibilities:
- Develop operational configuration
- Develop runbooks
- Develop processes and procedures based on best practices
- Perform remote troubleshooting through proven diagnostic techniques
- Analyze and resolve network performance, connectivity and related issues
- Manage and perform equipment builds, deploy software patches & upgrades
- Create and maintain accurate documentation for internal knowledge base
- Root Cause Analysis and Problem Resolution
- Actively works to identify and solve repeat issues, improving on existing services or processes where necessary
- Demonstrates complete proficiency in problem management
- Provide exceptional customer service:
- Provide client direction, knowledge and efforts to prevent client technical issues
- Maintain client relationships with the company through multiple forms of electronic interactions
- Present solutions to technology issues and problems in user-friendly language
- Provide clear communication with customers to ensure resolution of all open issues
Qualifications:
- 5+ years of network engineering /implementation / support / troubleshooting experience
- 3+ years of experience in Cisco implementation and support in medium to large environments
- Experience demonstrating analytical and problem-solving skills
- CCNP certified is a plus
- B.S. in Computer Science or related discipline
- FTD/FMC Admin experience plus
- Experience with FTD Threat Prevention configuration/O&M
- API integration experience is a plus
- Automation experience is a plus
- DNA and SolarWinds experience is a plus
- Cisco ISE is a plus
- Extra hop experience is a plus
- Ability to document processes/playbooks/runbooks/configurations
- Knowledgeable of ITIL processes
Benefits
- Generous medical, dental, and vision benefits
- 401(k) Plan
- Annual Bonus
- Sick and Vacation leave
- Tuition Reimbursement
- Skills Assessment toward Certification Pathing
- Employee Assistance Program (EAP)
Base Pay Salary Range
$80,000 - $105,000 USD
Our Commitment to Diversity and Inclusion
At KNZ Solutions, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at KNZ Solutions are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.
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