Company Overview:
InterDent Service Corporation provides comprehensive dental support and administrative services to over 175 dental practices, employing more than 400 dentists across eight states. These practices, including the Gentle Dental® and Blue Oak Dental® brands, offer high-quality, patient-centered dental care. Additionally, InterDent operates Capitol Dental Care (CDC), a capitated, value-based care program in Oregon. CDC partners with coordinated care organizations to deliver dental services under the Oregon Health Plan, focusing on preventive care and improving both oral and systemic health for children and low-income patients since 1994.
Our Vision:
To provide exceptional, lifelong, integrated oral healthcare services.
Our Mission:
To enhance the quality of our patients’ lives by delivering accessible oral healthcare, essential to overall health and well-being.
Our Values:
- Commitment to Patient Care: Dedicated to delivering high-quality care while building trust and respect through education and communication.
- Operational & Clinical Excellence: Continuously evolving tools and processes to advance a culture of empowerment and engagement.
- Personal Accountability: Adheres to the highest ethical and professional standards, enhancing the company’s reputation and brand.
- Building Relationships: Fosters collaboration and takes ownership in establishing productive relationships to prioritize organizational goals.
- Creativity & Judgment: Innovates while exercising sound judgment and adaptability to improve effectiveness and overcome challenges.
Position Overview:
This position is based in California and reports to the Chief Operating Officer.
The Regional Vice President (RVP) is responsible for overseeing the performance, growth, and operational management of ~40 dental offices within California and Hawaii. This leadership role will be instrumental in driving clinical excellence, optimizing operational efficiency, ensuring compliance, and fostering a collaborative culture across all dental offices. The RVP will lead regional teams to achieve strategic objectives while supporting each office in delivering high-quality dental care and exceptional patient experiences.
Key Responsibilities:
Operational Leadership & Performance
- Drive the operational, financial, and clinical performance of all dental offices within the region.
- Oversee day-to-day operations to ensure offices meet or exceed performance goals, including patient volume, revenue, profitability, and patient satisfaction.
- Analyze and interpret data from key performance indicators (KPIs) and implement strategies to improve results.
- Collaborate with the executive team to align regional goals with the broader organizational vision and strategic initiatives.
Team Development & Leadership
- Lead, mentor, and develop a team of regional directors and office leaders, promoting a culture of accountability, collaboration, and continuous improvement.
- Provide continuous coaching and professional development opportunities to ensure high employee engagement and retention.
- Foster an environment that encourages transparent communication, teamwork, and alignment with company values.
Patient Care & Clinical Excellence
- Partner with clinical teams to ensure high standards of patient care, quality, and compliance are consistently met.
- Work closely with the SVP, Quality Management, Clinical Advisory Board, and clinical leaders to support adherence to clinical protocols and promote best practices in patient care.
Compliance & Risk Management
- Ensure all offices operate in full compliance with state and federal regulations, company policies, and industry standards.
- Conduct regular audits to evaluate operational and clinical compliance, address areas of improvement, and implement corrective actions when needed.
Growth & Business Development
- Identify opportunities for office growth, expansion, and new patient acquisition.
- Support the integration of new offices into the region, ensuring smooth transitions and adherence to the organization’s culture and standards.
- Collaborate with marketing and community outreach teams to increase brand visibility and patient acquisition efforts.
Financial Management
- Develop, manage, and oversee budgets for the region, ensuring alignment with corporate financial targets.
- Provide regular financial reports, projections, and analyses to the executive team, identifying trends, challenges, and opportunities.
- Drive cost-saving initiatives and operational efficiencies to maximize profitability without compromising patient care quality.
Qualifications:
- Bachelor’s degree in Business Administration, Healthcare Management, or a related field (MBA or MHA preferred).
- 8+ years of multi-site management experience within the healthcare industry, with a preference for dental service organizations or outpatient healthcare services.
- Proven track record of successful leadership in a regional or executive-level role, overseeing operations, compliance, and business development.
- Strong financial acumen with experience in P&L management, budgeting, and strategic financial planning.
- Exceptional communication, interpersonal, and leadership skills.
- Ability to travel regularly within the region.
