Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start
Caring. Connecting. Growing together.
IT Systems Engineering Manager will lead team of highly skilled engineers who oversee systems architecture, design, implementation, and support of BHN enterprise hosting environment. Must be a self-motivated individual while relying on experience and judgment to plan and accomplish goals. Must have excellent people skills and the ability to lead and work well with others in a team environment. All duties are to be performed within the guidelines of BHN and Optum's policies and procedures.
You'll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities
- As a leader of the infrastructure team, you and your team will be responsible for all facets IT systems, virtualization, and storage infrastructure in multiple hosting environments
- Provide leadership for implementation, operations, audit, reporting, monitoring, backup/recovery, security
- Creation and maintaining of documentation (including SOP's)
- Planning and execution of projects related to hosting/desktop infrastructure
- Management and assignment of day-to-day operational efforts, project workloads, and overall prioritization
- Develop a technical debt mitigation and PLM strategy in partnership with architects and engineers
- Partner with information security, engineering, and operations teams to better understand upcoming IT needs
- Provide technical leadership and assistance in leveraging OGA resources where possible
- Helps establish and maintain BHN's technology roadmap in conjunction with Optum strategy
- Provide input into the capital and expense budgets, as well as resource planning
- Work closely with IT leadership both within and outside of primary domain
- Ensure compliance with policies, procedures, and defined SLA targets
- Implements systems level security provisions in conjunction with BHN and Optum's Information security teams
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications
- 5+ years of experience performing architectural or engineering functions on enterprise IT systems
- 5+ years of experience in implementing operational and process improvements in a service organization and setting strategic and tactical service goals with measurable results
- 5+ years of experience in project/program management, ITIL framework, incident and change management tools,
- 5+ years of experience with VMware virtualization, Microsoft Windows Server, and Red Hat Linux, as well as hyper-converged infrastructure
- 5+ years of experience creating and maintain SOP, documentation, and roadmaps
- 3+ years of experience of IT leadership experience managing a team of geographically dispersed engineers, with a proven ability to coach and develop personnel.
- 3+ years of experience in IT operations, delivery, metrics, and SLA management
- Willing or ability to travel 10% on site as needed
Preferred Qualifications - Bachelor's degree in IT related discipline with an additional of 5+ years of experience, or 10+ years related experience
- Experience in enterprise hardware and software lifecycle management
- Service provider, outsourcing, consulting experience
- Experience managing globalized workforce
- Disaster Recovery and/or Business Continuity experience
- EPIC EHR experience
- Experience with following technologies
- Microsoft Azure Cloud
- HPE Converged System (Greenlake)
- HPE Primera/3Par, NetApp, and Qumulo storage and Cisco SAN fabric
- Commvault and Zerto
- IDS Systems. Proxy services
- Citrix
- Monitoring tools such as HPE OneView, SolarWinds, Whatsup Gold, and ServiceNow
- Experience in SCCM / Tanium, patching, and imaging operations
- Knowledge of industry leading practices for designing, implementing, and maintaining infrastructure and service availability throughout the system life cycle
- Knowledge of data center infrastructure (space, environmental, HVAC, etc) design standards and best practices
All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, Washington, or Washington, D.C. Residents Only: The salary range for this role is $88,000 to $173,200 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
