Job Details
Description
If you want to be a part of a Top Workplace that is rated as having the “Most Meaningful Work” amongst Minnesota large employers, we would welcome the opportunity to meet you!
Mn Adult & Teen Challenge is seeking a Systems Administrator to join our team in helping transform lives. When you work for MnTC, you're a part of culture recognized for work life balance, supportive managers and employee appreciation!
"At MnTC, I'm a part of a family team; I get to make a difference in the lives of others, and I feel valued & appreciated." - current employee who's been with the organization for 25+ years
Job Summary - Systems Administrator
Reporting to the I.T. Manager - Infrastructure, this position will assist in the support of the MNTC infrastructure including troubleshooting, planning, and implementation of future infrastructure and software systems. Performs help desk support of desktops, laptops, and mobile devices. Ensures prompt response to onsite and remote end user issues. Maintains documentation of procedures and systems.
Essential Job Responsibilities
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The essential functions include the following:
- Installs and maintains all infrastructure related systems including but not limited to: Nutanix, Cisco, Citrix, Windows, Azure, and hardware related equipment.
- Manage Mobile Device Profiles and applications via Microsoft Intune.
- Assist with backups of infrastructure servers and SQL databases.
- Ability to troubleshoot desktop, database, and application problems in both a cloud and Citrix environment and provide thorough explanation of problems to the team.
- Utilizes help desk to identify problems and assists with advanced troubleshooting to quickly solve issues and communicate with staff about potential escalations.
- Is willing to help as needed to other members in the department in an ever-changing landscape of daily projects and responsibilities.
- Develops troubleshooting documentation and training materials for both department and organizational staff to reduce support calls and increase productivity and communication.
- Applies OS patches, images, and upgrades on a regular basis. Maintains administrative tools, utilities, and configures and adds new services and tools in accordance of the direction of the I.T. Manager – Infrastructure and I.T. Director.
- Assists with the implementation and changes of Windows backend services such as DHCP, DNS, Active Directory, and Group Policy.
- Enters assets when required into Asset Management system in accordance with company policies.
- Research and propose solutions to improve system performance, scalability and reliability.
Required Skills & Experience (Minimum Qualifications)
To perform the job successfully, an individual should demonstrate the following competencies:
Experience in the following solutions:
- Citrix Apps and Desktops 7.15+ and Wyse Thin Clients
- Windows Server and Desktop Management on prem and in Azure
- Mac, iOS, and Android MDM
- Nutanix Server Infrastructure and Veeam Backups
- SonicWall firewalls and Cisco Switches
- At least 5+ years of server administration
- Citrix, Microsoft, or Cisco certifications required
- Confident and self‐sufficient professional able to excel in team‐based environments.
- Outstanding problem solving, customer service, communication, and interpersonal skills.
- Ability to handle and be trusted with confidential and/or sensitive information.
- Ability to learn new computer systems and software quickly.
- Ability to manage multiple tasks with competing deadlines.
- Ability to remain on task and follow through projects to their completion.
- Availability to work on call after hours. May involve coming to work on days off.
- The ability to live and work by MnTC’s culture of honor & core values – practicing compassion, honor, respect, integrity, servanthood, and trust.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 10 pounds at a time.
