Our New Teammate
You will be responsible for designing, maintaining, implementing, and troubleshooting our clients networks. You will work in a collaborative environment to provide cutting edge solutions and customer service.
You can expect to spend your time accomplishing the following:
- 85% of time on Objective 1: Completing customer projects and solutions
- 10% of time on Objective 2: Prioritization, planning, and scheduling
- 5% of time on Objective 3: Professional growth and development
Job Responsibilities - What to Expect
- Design, implement, and support LAN, WLAN, and WAN network infrastructure.
- Serve as technical escalation point.
- Create and maintain technical and process documentation.
- Troubleshoot infrastructure related hardware or network connectivity issues.
- Perform testing and validation of new hardware and code.
- Create maintenance plans and documentation as part of change control to implement network changes in LAN, WLAN, and WAN infrastructure.
- Conduct site surveys for future wired and wireless network installation.
- Provide consultation support to internal and external partners for network infrastructure design and enhancements.
Your Knowledge & Expertise
- Bachelor’s degree in Computer Science or engineering related field (Preferred)
- 7 years of experience in a computer related field.
- ITIL 4 Foundation (Preferred)
- JNCIA or CCNA (Required)
- Experience in production network environments.
- Experience in the configuration and deployment of Cisco, Juniper, and Aruba switches, routers, and wireless access points.
- Previous experience with troubleshooting and configuration of network protocols such as BGP, OSPF, TCP/IP, and Spanning Tree.
- Experience with network monitoring and diagnostic tools.
- Experience with the creation and maintenance of documentation such as operating procedures and network diagrams.
- Strong customer service skills.
- Strong technical troubleshooting skills.
- Strong written and verbal communication skills.
- Strong time, priority, and task management skills.
- Familiarity with enterprise and user networks a plus.
- Ability to manage multiple assigned tasks concurrently with minimal supervision.
- Ability to work independently and as part of a team.
- Python and Ansible experience a plus.
- Previous experience with Metro Ethernet networks and infrastructure a plus.
