System Administrator

Kavyos Consulting • Washington, DC, US • 23h ago

Specific Tasks & Responsibilities:

Assess the current state and provide recommendations
Daily administration of Operational systems, users, applications, and reports.
Escalate issues in a timely matter to third-party application vendors.
Keep abreast of new operational systems' features and functionality and provide recommendations for process improvements.
Support external and internal users on company's Operational systems via ticketing system.
Responsible for installation and configuration of operating systems and software applications.
Manage user accounts, including creating new accounts, modifying permissions and access rights, and ensuring proper authentication and authorization mechanisms are in place.
Create and maintain up-to-date process documentation, including system configurations, operational procedures, and technical troubleshooting guides.
Update existing documentation to reflect changes in system configurations, procedures, and best practices, ensuring accuracy and relevance.
Investigate and resolve technical issues and incidents, including software problems and system logs, and provide timely solutions.
Monitor system performance, analyze trends, and plan for future growth to ensure optimal system performance and support.
Maintain and develop integrations with other systems.
Assist with and Maintain backup and recovery to protect data and ensure business continuity in case of system failure or disasters.
Maintain data quality processes, governance, and effective use of issue tracking/intake process, and management tools.
Implement security measures with recommendations of the DIGITAL Security Team.
Manage ticketing system queues that support various operations systems
Collaborate with ticketing system agents to provide support meeting company's established SLAs.
Responsible for attending all scheduled team meetings, including but not limited to weekly status updates, project planning sessions, and ad-hoc team discussions virtually and onsite.
Onsite presence is required with a work schedule of 8:30 AM to 5:30 PM.

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