Career Area
Business Technologies, Digital and Data
Job Description
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Manager, Information Technology
This role is a manager of a technical or application group with responsibility for multiple teams that perform support functions, and/or development and implementation, for complex infrastructure components or customer application systems that relate to mainframe, networking, personal computer, distributed computing and/or internet technologies. This role will also work closely together with the business partners and manage the relationships.
What You Will Do
Reporting to the incumbent are internal and contracted resources that may include any or all the following:
- Senior IT Analysts, IT Analysts (various levels of experience), Associate IT Analysts, and other technical or customer liaison personnel at various levels.
- Role also ensures standard work is defined, monitored and supported to ensure the scope of services achieve and maintain compliance to internal policies and procedures, including those relating to sustainability, cybersecurity, SOX, and IT General Controls.
- Provides guidance and results review to ensure customer quality needs are met.
- Makes efficient use of available information technology and must be aware of I/S technology trends to develop compatible systems.
- Utilizes group standards, practices, and processes; establishes, manages, and reports adherence to schedules and may contribute to resolution of complex problems and systems challenges that involve careful interpretation, analysis and diagnosis.
- Review standard courses of action and recommends the best options.
- Ability to create and make clear and useful presentations based on ideas, issues, and observations.
- One key role for the incumbent is that of change agent related to complex infrastructure and/or application components impacting worldwide I/T customers.
- Provides input to staffing decisions, counsels staff and may serve on special projects and committees.
- Participates in the objective setting and business planning process and assists with cost containment and improvement, efficient use of resources and customer satisfaction.
- Develops well-prepared action plans for the current year and has a clear sense of what needs to be achieved in the year to come.
- Limited travel may be required to make presentations and assure satisfactory operation of installed systems.
- Incumbent assumes the role of Project Sponsor for one or more 6 Sigma projects.
What You Have
- Relevant degree and progressive complex experiences.
- Requires previous experience in worldwide organization applications or infrastructure with a broad background in systems hardware, system software, support and development methodologies, business planning, project management, and customer application needs.
- Broad knowledge of one or more application or infrastructure component.
Business Acumen
- Knowledge of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations.
- Works to understand the business priorities of internal and external clients.
- Describes profitability drivers and considerations.
- Describes desired or actual business results in measurable scales or terms.
Information Technology Trends
- Knowledge of marketplace experience, developments and trends related to the organization's use of Information Technology (IT); ability to apply knowledge of IT appropriately to benefit the organization.
- Compares organization's technology practices to other organizations.
- Discusses organizational position in relation to technology-related trends.
- Cites examples of successful organization initiatives and underlying technologies.
- Presents alternative views of key technologies and their implications.
- Highlights organizational implications associated with major IT trends.
- Advises key lines of business on major advances in technology and implications.
Analytical Thinking
- Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.
- Seeks discrepancies and inconsistencies in available information; explains variances.
- Organizes and prioritizes the sequence of steps to be taken to remedy the situation.
- Identifies many possible causes for a problem based on prior experience and current research.
- Quantifies the costs, benefits, risks, and chances for success before recommending a course of action.
- Approaches a complex problem by breaking it down into its component parts.
- Chooses among a diverse set of analytical tools according to the nature of the situation.
Talent Management
- Knowledge of the critical competencies required to achieve intended results; ability to generate consistent approaches for hiring, selection, retaining and leveraging talent across the organization.
- Recommends improvements to talent management initiatives based on analysis of data on their effectiveness.
- Maintains strong relationships with formal and informal mentors.
- Implements systems and methods for supporting talent management programs.
- Negotiates for key developmental experiences and transitional experiences.
- Introduces contacts from personal and professional networks to hiring managers.
Leadership
- Knowledge of leadership practices and processes; ability to use strategies and skills to enlist others in setting, embracing, and achieving objectives while having a long-term perspective of the future state of things and how to get there.
- Translates vision into specific functional or departmental initiatives.
- Promotes efficacy through monitoring, coaching & motivating subordinates, intervention, etc.
- Uses emotional contagion to affect the mood of group members, tone of group and group processes.
- Initiates structure role clarification, setting standards, holding subordinates accountable, etc.
- Employs various group decision-making methods depending on the situation.
Vendor/Supplier Management
- Knowledge of external provider management processes and ability to effectively manage the business relationship with external providers (e.g. vendors, service providers, contractors, consultants, and suppliers).
- Manages actual and perceived conflict of interest issues.
- Monitors and communicates vendor effectiveness, reliability, and performance.
- Influences existing and new vendor relationships and the approved vendor list.
- Interprets documents detailing service provisions and financial arrangements.
- Explains case studies of effective and ineffective partnering relationships and lessons learned.
- Advises others on the issues and considerations for working with new vendors, suppliers, or partners.
IT Service Management (ITSM)
- Knowledge of Information Technology (IT) service; ability to manage IT services and oversee service operations.
- Oversees the establishment and use of best practices in IT service management.
- Leads in the development of information technology and personal technical skills.
- Promotes the use of standard procedures in each function of IT services.
- Creates criteria to measure professional services; ensures the quality of IT services.
- Forecasts technological industry trends and potential risks in IT service management.
- Provides insight into system optimization and development of process-focused IT services.
Top Candidates Will Also Have
- Diagnostic and analytical ability along with good interpersonal, teaming, delegation, and leadership and communications skills.
Additional Info
- The primary location for this position is Peoria, IL.
- Domestic relocation assistance is available for those who qualify.
- SPONSORSHIP IS NOT AVAILABLE.
What You Will Get
- Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.
- Here you earn more than just a salary because we value your performance. We offer a total rewards package that provides benefits on day one (medical, dental, vision, RX, and 401K) along with the potential of an annual bonus. Additional benefits include paid vacation days and paid holidays.
- All qualified individuals - Including minorities, females, veterans, and individuals with disabilities - are encouraged to apply.
About Caterpillar -
Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.
Relocation is available for this position.Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.
Posting Dates
October 7, 2024 - October 20, 2024
Any offer of employment is conditioned upon the successful completion of a drug screen.
EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
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