Title: Lead Solution Engineer
Duration: 12 - 24 Months (Possibility of extension)
Remote – 100%
Job Description:
We are seeking a highly skilled and innovative Lead Solution Engineer to join our dynamic team. The ideal candidate will be responsible for reviewing, developing, and implementing solutions that meet business demands with a focus on optimizing and enhancing our IT environment. This role involves working with diverse technologies including ServiceNow, on-premise infrastructure (storage, hosting, network, security), and various automation tools. Should bring a minimum of 3 years of experience working with Agile and DevOps projects, experience implementing technical and process changes in a highly complex infrastructure environment, and expertise in
network architecture, data storage systems, security protocols, and DevSecOps practices.
Education and Experience: - 10 years of experience and a bachelor's degree in computer science, Information Technology, or related field.
- 8 years' experience total with master's degree
- 17 years total without either
- Minimum of 5 years' experience in IT architecture, development, Enterprise Architecture, or similar role preferred.
- Experience managing cross-functional teams and collaborating with internal and external stakeholders (e.g., architects, operations personnel) to gather service requirements in support of design and delivery of service capabilities.
- Contributes to deliverables and performance metrics where applicable.
- Performs work that requires practical experience and training while under supervision.
- Working Experience working with VMware, VRO, VRA
- Working Experience with Git and development tools
- Understanding of ServiceNow Platform
- Working Experience with identity solutions (Active Directory, Okta, SailPoint)
Responsibilities :
This position shall perform the following (to include but not limited to) activities:
- Extensive experience with Okta includes installation, configuration, and migrations.
- Evaluate and analyze business requirements to develop technical solutions using advanced technologies.
- Design and implement solutions on platforms such as ServiceNow, as well as manage on-premise infrastructure including storage, hosting, network, and security systems.
- Develop automation strategies to streamline operations and improve system efficiencies.
- Lead and contribute to DevSecOps initiatives to ensure seamless integration of development, security, and operations.
- Propose and engineer modifications and upgrades to existing systems to enhance performance and scalability.
- Collaborate with cross-functional teams to ensure solutions are integrated smoothly and align with business objectives.
- Create and present Rough Order of Magnitude (ROM) estimates for new projects and technologies.
- Design and develop proofs of concept, pilots, and prototypes to test new ideas and technologies before full-scale implementation.
- Conduct continuous research to stay updated on industry trends and emerging technologies.
- Document and maintain system configurations, processes, and standard operating procedures.
- Provide hands-on implementation of solutions and technical guidance to team members and stakeholders.
Required Skills:
Public Trust Clearance Preferred
ITILv4 Foundation Training and ITILv4 Foundation Certification, may be obtained within 120 days after hire.
- Proven experience as a Solution Engineer or similar role with a strong background in ServiceNow and on- premise infrastructure.
- A minimum of 3 years of experience working with Agile and DevOps projects
- Experience implementing technical and process changes in a highly complex infrastructure environment
- Expertise in network architecture, data storage systems, security protocols, and DevSecOps practices.
- Contributions to deliverables and performance metrics where applicable.
- Work is performed remotely under limited supervision and may supervise others.
- Strong experience with infrastructure as code using tools like Terraform.
- Proficiency in scripting and programming languages such as JavaScript, Python, and PowerShell.
- Experience with Linux and Windows systems
- Excellent problem-solving skills and the ability to think analytically.
- Strong communication and collaboration skills, with a proven track record of leading projects.
Contract Desired Qualifications:
- Broad understanding of IT technical concepts, systems, and processes.
- Proven ability to work independently and on own initiative.
- Excellent oral and written communication skills are crucial, as well as the ability to think clearly & analyze quantitatively.
- Detail oriented, and ability to meet, and exceed, quality standards.
- Excellent organizational and interpersonal skills with an ability to determine an appropriate level of detail given project milestones.
- Excellent planning, organizational, communication and time management skills.
