Remote Live Chat Specialist

Eau Claire Cooperative Health Center • Remote (Florida, United States, US) • $43.45k - $112k / year • 2d ago

We are seeking a highly motivated and customer-focused Live Chat Specialist to join our Customer Support team. The ideal candidate will be responsible for providing real-time support to our customers through online chat, resolving inquiries, and ensuring a positive customer experience.

Responsibilities

Engage with customers via live chat to provide support and resolve issues
Respond to customer inquiries in a timely and professional manner
Escalate complex issues to the appropriate team members
Maintain accurate records of customer interactions and transactions
Collaborate with other team members to improve customer support processes

Qualifications

Excellent communication skills, both written and verbal
Strong problem-solving abilities
Ability to multitask and prioritize in a fast-paced environment
Previous experience in customer service or a related field is a plus
Familiarity with live chat software and CRM systems

Skills

Customer-focused mindset
Attention to detail
Ability to work independently and as part of a team
Proficiency in typing and computer skills

If you are passionate about providing exceptional customer service and thrive in a dynamic environment, we would love to hear from you. Apply now to join our team as a Live Chat Specialist!