Circa Hospitality Group
Summary
Administer and troubleshoot System infrastructure and applications. Assist with training and education of System and Helpdesk Technician team. Provide customer service to end users as necessary.
Essential Duties And Responsibilities
- Complete daily tasks ensuring all activities and job duties are performed according to company and departmental policies and procedures.
- Make recommendations and address end user complaints/concerns.
- Follow directions and assists supervisor and department leaders in setting priorities for completion of tasks and ensures timely completion.
- Constantly interfaces with end users regarding application and workstation requests or problems.
- Communicates pertinent information to supervisor so purchasing decisions can be made.
- Assists with maintaining system security, both the physical hardware and software through password protection.
- Responsible for troubleshooting systems, applications, data integrity, and database performance on all systems.
- Performs installations, upgrades and configurations and on-going maintenance of applications on all systems.
- Install, troubleshoot, diagnose and resolve various software applications such as ATI Oasis, Genesis Bravo, Stadium PLEE, engineering CAD programs, Microsoft office suites, web applications, document revision applications, Windows & Linux operating systems, etc.
- Provide systems support services to users and the business such as installation and upgrading of server hardware (Nutanix / Cohesity), configuring network protocols TCP/IP, Group Policy, maintain client/server application, update databases, and maintain documentation and SOP’s.
- Ensure satisfaction to customers.
- Follow lawful directions from supervisors.
- Understand and follow work rules and procedures.
- Interact well with others and be a positive influence on employee morale.
- Uphold the company’s non-disclosure and confidentiality policies and agreements
- Work evening, weekend and holiday work hours as required. This position is always on-call.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations.
- Strong background in providing computer systems technical support to end users
- Knowledge of networking fundamentals such as: TCP/IP, addressing, VLANs, and VPN
- Strong knowledge of virtualization concepts and applications such as Vmware, Nutanix, AHV
- Experience with backup systems such as Cohesity and Unitrends
- Experience with gaming applications such as Oasis, Loyalty, Stadium, Bravo, etc.
- Understanding Cybersecurity and best practices to maintain a secure environment
- Ability to explain and document high level concepts in an easy to understand format
- Must be able to effectively communicate in English
EDUCATION/EXPERIENCE:
- Bachelor's Degree in Computer Science or related field preferred
- Previous experience and/or training preferred
- Must possess excellent guest service skills to effectively deal with guests
CERTIFICATES, LICENSES, REGISTRATIONS:
- CompTIA A+ certificate preferred
Disclaimer
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
