Title: Chief Information Officer
Department: Information Technology
Reports to: Chief Executive Officer
Status: Exempt
Level: 19
Positions Supervised: 3-4
Position Summary: The Chief Information Officer is responsible for strategically aligning the technology vision with the short and longer-term business strategy by integrating processes and maximizing the synergies of IT resources with business goals. Single incumbent position and the most senior individual.
Essential Duties and Responsibilities:
· Develop and implement technology strategies that align with the Credit Union’s business goals and objectives.
· Work with other C-level Executives to identify and prioritize technology initiatives that will drive business growth
· Provide leadership and oversight to the Credit Union's technology teams, including infrastructure, software development, and cybersecurity.
· Responsible for the execution of regular reports to the President and CEO, C-Level Executives, and Board of Directors on the performance and effectiveness of the Credit Union’s technology portfolio.
· Manage the Credit Union's technology infrastructure and ensure it is secure, reliable, and scalable.
· Coordinate the implementation of new technology applications and services between the Information Technology Department and the operational departments of the credit union.
· Stays informed on emerging technologies to make recommendations for adoption or changes based on business processes and their potential impact on the credit union's business. Monitor insights brought forward by various surveys or other voice of the employee and member methods.
· Build and maintain strong, effective relationships with external vendors and partners.
· Establish operational procedures and standards for Information Technology areas in order to maintain a high level of response to member and employee problems or needs and to maintain the smooth and accurate processing of daily, monthly, quarterly and annual routines.
· Ensure the Credit Union's technology policies and practices comply with all relevant regulations and standards.
· In partnership with Chief Marketing & Experience Officer, lead the development and implementation of the Credit Union's digital transformation initiatives.
· Manage the Credit Union's data analytics and reporting capabilities to support decision-making and improve business performance.
· Directs internal corporate information systems activities including systems analysis, vendor integration, and customer satisfaction.
· Oversee the design, development, and implementation of IT projects and initiatives.
· Develop an annual budget for all areas of responsibility.
· Create and maintain collaborative relationships with other leaders within our financial services industry through internal peer groups/ focus groups as well as various industry and/ or community organizations to establish “best practices” for Community First Credit Union.
Required Knowledge, Abilities, and Education:
· Experienced in phone systems delivery options and integration of voice and data.
· Experience in driving data and digital transformation initiatives in a financial institution.
· Experience in Contract Negotiation and Administration.
· Experience in Vendor Relations and Management.
· Excellent written and oral communication skills – the ability to present and interact well with all levels in a financial institution.
· Strong strategic planning capabilities that turn the Credit Union’s vision into a success roadmap.
· Ability to lead, coach and foster team culture that aligns with the credit union.
· Strong functional experience in all Microsoft office applications or similar office automation and communications platforms.
· Detailed analytical skills combined with a unique approach to problem solving.
· Ability to handle multiple tasks and meet deadlines.
· Ability to lead, coach and supervise.
· Experience in presenting and interacting with Board of Directors, is desirable.
Beneficial Education and Experience: (example)
- Bachelor’s Degree in Computer Information Systems and/or 10 years of related experience.
- Knowledge of financial institutions a plus
- Bilingual (Spanish) helpful
Physical Factors:
Sitting: frequent use of computer, mouse, and phone/headset while in a seated position.
Carrying: occasional need to carry up to 20 pounds.
Climbing Stairs: frequent use of stairs in building.
Vision: on a computer majority of the day.
