Core Network (DDI):
Duties and Requirements:
- Review change request forms submitted by customers to validate accuracy and identify issues with implementation.
- Collaborate with requestors to refine request forms, when required.
- Test change requests in lab, when required.
- Implement and validate changes in production.
- Provide technical information in support of customer service requests.
- Respond, investigate, and troubleshoot monitoring alerts and customer raised incidents.
- Troubleshoot DNS, DHCP, IPAM, and NTP related configuration and service issues.
- Plan, test in lab, and implement patches in production for DNS, DHCP, IPAM, and NTP infrastructure.
- Generate monthly customer facing operational reports.
- Train and lead future teammates, when required.
- Make recommendations for process and technical improvements.
- Work closely and effectively with customers, partners, vendors, and team members to provide exceptional customer service.
Education and Experience:
- network, systems administration, and DDI Experience.
- Strong communication skills – written and verbal.
- Strong technical documentation skills (Visio, PowerPoint, etc).
- Expertise with Linux.
- Expertise with ISC BIND.
- Expertise with ISC DHCP.
- Experience with Active Directory and Microsoft DNS & DHCP.
- Recent and strong background with Bluecoat.
o Ideally Bluecoat certified.
- Working to strong background with Infoblox and Diamond IP.
• o Ideally Infoblox and/or Diamond IP certified.
