IT Services Manager
Location: onsite in Overland Park, KS
Salary: $130,000 + quarterly bonus, 401k + 4% match.
Purpose of the Position:
The IT Services Manager is responsible for planning, managing, and overseeing client/server operations, ensuring system performance, and providing daily technical support. The role involves developing policies for efficient use of personnel and equipment, supporting network connectivity, and troubleshooting a variety of hardware and software issues. The IT Services Manager will also oversee the internal team, manage resources, and contribute to strategic decisions affecting the IT function within the organization.
Key Responsibilities:
- Install, configure, troubleshoot, and resolve hardware, software, and connectivity issues.
- Provide leadership and hands-on support to the IT Services team.
- Manage ticket tracking, asset management, and inventory systems.
- Administer Active Directory, including user setups, system permissions, and file/folder management.
- Oversee system and software updates for desktops, laptops, and on-premise servers.
- Monitor and maintain network devices, printers, and wireless equipment across office locations.
- Support phone systems, projection, and video monitoring equipment.
- Manage security systems for multiple office locations.
- Document system infrastructure and workflows.
- Mentor and guide team members, fostering a culture of continual learning and innovation.
- Schedule, assign, and prioritize team activities, including performance evaluations and goal setting.
- Manage team schedules and approve overtime requests.
Required Experience:
- Bachelor's degree in Computer Science or related field (or 4 years of equivalent IT work experience).
- 4+ years of direct IT experience, including:
- IT ticketing systems and Help Desk support.
- Microsoft Windows 10/11 administration and desktop networking.
- Microsoft 365 and Windows Server administration.
- Local Active Directory and Azure AD management.
- Cisco and Meraki network administration.
- Proficiency in networking concepts (VPN, DHCP, DNS, IPv4, etc.).
- 3+ years of experience managing a technical team, including hiring and performance management.
Skills & Abilities:
- Advanced experience with IT ticketing tools, Help Desk environments, and Microsoft 365.
- Strong knowledge of network fundamentals and troubleshooting.
- Proficiency in Cisco and Meraki administration.
- Expert in Microsoft Office applications.
- Excellent communication and interpersonal skills.
- Proven time management and organizational skills.
- Ability to prioritize and resolve issues in time-sensitive situations.
- High level of integrity, autonomy, and self-motivation.
- Ability to work in a fast-paced, confidential environment.
Additional Requirements:
- Must be authorized to work in the U.S. without sponsorship.
- Successful completion of a background check and drug screening required.
This position offers the opportunity to lead a dynamic team while maintaining and enhancing the organization’s IT infrastructure. Ideal candidates will be proactive, solutions-oriented, and possess a strong technical background in managing IT operations.
